Anjouan ALSI-282252+61 2 2115 2574
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Casinonic Casino contact answers, sorted by what you need

Chat, e-mail or phone gets you a person, and Casinonic Casino support runs 24 hours a day, 7 days a week.

Contact support Licensed in Anjouan, A$6 minimum deposit
Paid today
393,417 A$
1,322 Playing now
ALSI-282252 issued by Anjouan Offshore Finance Authority, audited by QUINEL and BMM Testlabs
A$31M paid weekly, average withdrawal processed in 25 minutes, up to A$77,000 per transaction
TLS 1.3 encryption across all sessions, regulated dispute resolution through BMM Testlabs
Three doors

Choose how you talk to us

By the end you will know which line gets your question answered fastest.

Need an answer right now?
Best for anything you need settled straight away, from a stuck withdrawal to a bonus that will not load. Chat typically answers within two minutes, around the clock.
Open chat
Can I send documents by e-mail?
Best for documents, statements and anything with a paper trail. Send it to [email protected] and expect a reply in about two hours, any day of the week.
Write to us
Would you rather talk it through?
Best for players who want a voice on the line. Ring +61 2 2115 2574 in AEST and you will usually be speaking to someone within five minutes.
Call now
Local lookup

Support built around Australian players

One glance settles the local number, the clock we run on and where to go for gambling help.

Reach us

Australian phone+61 2 2115 2574
Support time zoneAEST
LanguagesEnglish, German, French, Finnish
Support e-mail[email protected]

Licence

Supervisory authorityAnjouan Offshore Finance Authority, ALSI-282252

Get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Fewer back-and-forths, faster fixes

Line these up before you open a chat or dial in.

  • Your registered email address
  • The last four digits of your card
  • A recent deposit or withdrawal reference
  • A clear photo of your government ID
  • The exact words of the bonus offer
Continue reading
Six desks

Send your question to the desk that owns it

Here is the address that matches your issue, so nothing waits behind the wrong queue.

Your account

Support for everyday questions[email protected]
Verification and ID checks[email protected]

Payments

Deposits and withdrawals[email protected]

Anything else

Complaints and escalations[email protected]
Privacy and personal data[email protected]
Business and partnerships[email protected]
While you wait

Check who answers when

Removes the worry that nobody is there when something goes wrong at night.

Live chat

Live chat hours24 hours, 7 days
Chat first reply2 minutes
Time zoneAEST

E-mail

E-mail address[email protected]
E-mail reply2 hours

Phone

Phone number+61 2 2115 2574
Phone wait5 minutes
Casinonic Casino support, explained

Short answers before you reach out

Worth a scan when you need a real answer fast and would rather not queue for it.

accountWhat if I need help at 2am on a Sunday?+
Desk staffed around the clock, every day of the week, in Australian Eastern Standard Time. Live chat typically answers in two minutes, e-mail in two hours and the phone line in five minutes. No shift change leaves you waiting until Monday morning.
accountWhy do they want my details before answering?+
Identity checks open your record; a password never does. Expect to confirm your full name, date of birth and registered e-mail address, and a payment reference if the query is about money. Casinonic Casino support will not ask for your password, so treat any such request as suspect.
accountWhy would I ask for my personal data?+
Australian players can request a copy of everything held on file, or ask for it to be deleted. Such requests go to [email protected], which is also reachable through live chat. Deletion closes the account and removes records no longer needed for licensing duties.
accountWhat if I simply want my account shut?+
Live chat is quickest, and e-mail works too. Staff close the account once ownership is confirmed and any pending withdrawal is resolved. If gambling has become a problem, ask for self-exclusion instead, which blocks you for a set period.
accountWhat if I want to check who licenses the casino?+
The Anjouan Offshore Finance Authority regulates Casinonic Casino, and the licence number is ALSI-282252. Casinonic Casino LLC operates the site from Hombo Road, Mutsamudu, under company number 311195. Mention either detail when raising a formal complaint.
Know your operator

A licensed operator, not an anonymous page

Settles exactly which company holds your money and which regulator oversees it.

Company

Legal nameCasinonic Casino LLC
Company number311195 (Anjouan)
AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-282252

Written contact

Support e-mail[email protected]
Casinonic Casino complaints

What happens if support cannot fix it?

You will know exactly which address to use and who to approach next.

A written record that counts
Write to [email protected] with your account email, the dates and what went wrong. Support acknowledges it and opens a case for you.
A reply, not a runaround
Expect a considered reply within the posted e-mail time. If something is still unclear, answer in the same thread so nothing gets lost.
Ask for a second look
Ask for the decision to be reviewed by a senior agent when the first answer misses the mark. Quote your case number so it moves up cleanly.
From casino to regulator
Take an unresolved dispute to the Anjouan Offshore Finance Authority, the regulator that issued the licence. Give them the case trail you built here.

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